This item was not delivered to my brother on the date it should have been in time for christmas. I have been in contact many times via email but only being offered a 10% refund which is outrageous! This item has now been delivered after christmas. I have had no apology and am still waiting an email as I requested a better refund due to the upset this has caused me. I will never use this company again and will ensure no-one else I know uses them. Appalling customer service.