I ordered my Christmas photo cards on 12/3/13 and was promised delivery on or before 12/11/13. Received shipping confirmation that the cards were sent on 12/4/13 2 with "scheduled delivery date" of 12/6/13. The tracking site did not change, although I was checking each day. I called http://Cardstore.com customer service on 12/10/13 and was told that the shipment had been lost. I asked that they reprint the cards and send them overnight. The representative told me she would make this request, but I never heard another word from her or the order department. The original shipment finally arrived on 12/13/13. That was 9 days for a 2-day priority shipment! The quality of the cards is inferior to Shutterfly, whom I'd used for the previous 6 years. The most annoying aspect? Each time I sent a request to Customer Service complaining about the situation, I'd receive a reply saying "That's us doing a happy dance; we love when our customers are pleased with our service" or another platitude. I highly recommend against purchasing cards from http://Cardstore.com.