I have ordered a pineapple and bacon pizza on two different occasions and have unfortunately run into issues with the business over common sense customer service etiquette. Each time we received a ham/pineapple pizza. The mistake I understand. It happens. On both accounts, however, the representatives of the business complained about having to return the correct pizza to us. On the second occasion instead of trying to accommodate to the customers needs the employee stated "You ordered a pineapple/ham pizza, I remember! If you want your pineapple/bacon pizza you have to come pick it up because I know you didn't order a pineapple/bacon pizza" She voided the credit card transaction. I then thought to myself "Wow! Kids are starting work early these days! Eight years old?" I then realized she wasn't in fact eight. At least I think I'm right about that but perhaps I'm giving her the benefit of the doubt... It is under my belief, and I'm sure to 90% of the populous, that any decent business providing services are to be accommodating and understanding to their customers during mishaps. Right? Papas pizza is a unique business in that they find it a sufficient practice to turn the cheek during moments when they have made a mistake. I'm not one to believe that the customer is always right all the time. It's a collaborative effort and mistakes happen; but you can't tell me it's a worthy business practice when the childlike presence on the phone is getting paid to show off how much they don't really care about you.