You wrote a review for Willis Chevrolet Buick, Smyrna, DE.; One hour ago 1.0 star rating 5/7/2021 I had an absolute terrible interaction with "Susan" who identified herself as the Service Manager today. I responded to a recall notice from GM 6 weeks ago by visiting this Dealer. I meet with an employee who reviewed the recall notice and scheduled my service appointment for 5/07/21. I arrived for the appointment early and waited in the customer area apx. 1hr. "Susan" rudely informed me that my car wasn't covered under this recall. I asked her if we could review the notice I received from GM along with the dealer employee who scheduled the appointment. Her TERRIBLE ATTITUDE exploded from 0-60 within minutes because I had the audacity to question her judgment and interpretation of the recall letter. After having invited me into the service bay area she threatened to call the Police and have me trespassed. She stated I wouldn't get my car back until I paid a service and oil change fee. Imagine, the Dealers representative holding my car hostage after scheduling my recall service. She insisted the recall didn't include my car despite the fact that I received the recall notice with my cars VIN number stating it was covered, directing me to visit the nearest Chevy dealership. Eventually this matter was resolved by requesting the intervention of the General Manager; Isaic, who apologized for her performance, and had my car released. This is a perfect example of just one poor performance by an employee interacting with a customer can ruin a business relationship. I'll never step foot in, or recommend that dealership due to "Susan's" performance.