To whom it may concern, This is Riddhi Patel and I want to file a complaint about the service my parents received at the Check-In counter of Air India at the Ahemdabad International Airport. My parents were travelling back to USA from ahemdabad airport, when they got at check-in counter of Air India, the attendant at the counter behaved very rudely with my parents. It was February 28th, 2019 and they had flight from AMD to Delhi and they had other connecting flights to USA. So, it was a long journey and they had some food in their hand other than the carry bag. So, basically one extra plastic bag in which they just had some snacks which we always carry with us and we never had any problem anywhere. And I am not talking about USA or India, but we travelled more frequently and we had previous flights from Ahemdabad as well and they never got or I would say we never got this type service before and my parents requested that they don't eat plane food or any outside food, so let us atleast bring this food with us but that guy was very rude at the counter and he is like you cannot carry anything extra with you. But as I mentioned before, we have travelling to India and other countris, we always carry food with us in our hand and no one stopped us doing that except this guy. On Top, my dad is diabetic and he has to eat his food on time but it was very difficult for them to make that guy understand the situation because he was not ready to listen and finally, he is like if you will not throw that bag then he would not hand it over their boarding pass and they had no choice but to throw that bag. So, until my parents did not throw that food bag, he didn't give their boarding passes. Because of this, by the time they reached to USA, my dad got sick because they didn't get proper food in plane and It's all because you guys have this type of attendants working at the check-in counters who doesn't care about passenger's situation. I know I am complaining very late because I just found out about this scenario and my parents like it's okay but I am not okay with this type of rudely behavior with my parents and I would not tolerate any kind of rudeness from you guys because they can't speak up, you cannot treat them like this. They don't remember the attendant name but they were flying in AI 14. Please Look into this matter, I really feel that this type behavior should be accepted at the customer service or any check-in counters.