1 Jan, 2018 → by ClaimboUser987228
Cheating by the representatives in India

1

I seek your kind attention on the following matters being raised by Mr.Sameer Singhal, he has narrated as: 1. I started business from Keuco because it’s a German brand and was knowing the importance of German brand as far as customer preference is concerned when it comes to bathroom fittings. 2. Mr Rajneesh Patial (Keuco representative at that time) met me and showcase its products. Since, Mr. Rajneesh Patial had association with Grohe where I had relation. He was influenced me and convinced me to join for brand and he started promoting it in my clientele. 3. We agreed for the deal for few high-end customers which gave me further confidence and then he got the business agreement signed from me since we had to process the purchase orders as per the norms of the agreement. 4. On and before the time of signing the agreement he told me that company dispatches the material only after taking 100% payment in advance. Further, Mr.Rajneesh Patial asked for 10% advance as order confirmation which we paid. 5. In the meantime, we noticed the slowdown in real estate customers and cancellation of their orders. Hence, I immediately put mail to the company that they have to cancel their orders and requested them to refund the amount advanced. I had been in touch of the representatives of the vendor and had been pressurizing Mr.Rajneesh Patial to cancel the booking of order and refund the amount advanced for booking. 6. The matter was marked to Mr.Rahul Kher. Initially, Mr.Rahul kher (Keuco company head in India) told me that they can’t do that as they had moved the material to customs without taking 100% payment in advance. It was to my surprise because the agreement was for the 100% prepayment before any dispatch of material as per order. Further, Mr.Rahul kher told me that I have to take the entire material and I must pay the remaining balance amount of the order through RTGS. 7. I reminded him that as per his own terms condition, the dispatch is possible only after 100% pre-payment. How can he move the material in contrary. 8. By that time I came to know that Mr.Rajneesh Patil had left the company without any information. 9. I continued to follow-up with Mr.Rahul Kher. He told me that at the best what he can offer me is to take the material worth the advance amount instead of full material. I told him that it is not possible because the products are highly high end and we have limited customers for such materials. Further, this material will be as good as dead stock or slow moving stock for me. But he didn’t agree to refund and cancel the order as well. Further, in this matter, I contacted there global Managing Director via mail requesting him to refund the advance. But, the reply is still awaited. My strong objection in this matter are as follows: 1. Absence of commitment of their own terms and conditions as per the business agreement. 2. Unfair trade practice by saying some different version on different opportunities. 3. Improper communication 4. Lack of transparency in dealing 5. Resignation of the representative of company and appointment of some other person in his place was not informed neither the person responsible was available in his place. 6. Asking 10% confirmation of order with impression that the product is highly moving and requires immediately confirmation otherwise the opportunity would be lost. It is a type of misleading information. 7. Not cancelling the order irrespective of the request to cancel the order is a type of trapping. Further, asking to receive only partial product for the amount advanced is considered as consequence of such trapping. 8. They were intentionally careless to trap and sale any how even partially. 9. The basic understanding to sale such goods to the actual user or customer was defeated and same was communicated to them in time. But, in contrary they used opportunity to make it costly affairs for us. 10. The shipment of material ordered was subject to prepayment. But, they shipped the order without informing us and even in contrary of their own terms and conditions. We want your immediate action on the matter and refund the amount paid. You shall be solely responsible for the all cost incurred now onward for the recovery of such amount. We hereby authorizing our legal counsel in this matter to get in touch of you for needful action. With Regards Sameer Singhal Director Perfect Living Pvt. Ltd Mobile: +[protected] The appropriate person from company is still silent to reply the matter.
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