Ordered Put in an order Dec 20th, did not even start process for order till Jan 10th. Order was substituted, items were taken off and changed for inferior products, and shipped out 2 weeks later. The store never contacted me about changes, and has a 24hr response to emails guarantee (quickest that I have ever gotten was within a week), correspondence has been horrible. Order also has a guarantee that unless it is seized by customs (which if in the U.S., you get a letter to the address listed -- says so on USPS website, and confirmed by customer service), they will reship order. Order has yet to arrive, not sized, no refund given, no reshiping. This is the only order EVER in 8 years of ordering clove cigarettes online that has just mysteriously disappeared, I also informed seller of amounts by host country that automatically give insurance of order and paperwork could have been filled out to reclaim (with a profit) order lost. No response. Extremely poor email response time, poor adhering to own customer service guarantees, and overall one of the worst experiences that I have ever had with an online retailer. Will take your money, and not give you the clove honey.