1 Jan, 2018 → by ClaimboUser680739
cheap furniture but an expensive price

2

Over a year ago during the process of us building a house we place furniture on layaway. Never thought that I was going to deal with this mess. After paying off my furniture we set up a delivery date for everything to be delivered. On the day of delivery I just happen to call to make sure everything was a go and come to find out that they never place the right address on the sheet for the delivery guy. Thank goodness my husband was home he had to help them take everything in because there was only one guy. why you would do delivery with one guy is beyond me. We paid $70 for the delivery should have been less since we went everything in the house. Once everything was in and set up we were pretty pleased. We bought a sofa and like seat, bed, and a dinning room table. After about a month I noticed the dinning room table begging to peal on top. Told this company, said there was nothing they could do. Call back for a second time and started to deal with Jesse he seemed to be OK. He Said would call me back after he call the manufacture to see what could be done. Weeks went by no phone call. Called back he clarifies that I need to get the same furniture that I had needed to do an even exchange. Told him there is no way that I am going to have the same furniture I want something different. He agrees to exchange for something else. Go in and pick something else out. mean time I am noticing the sign that says all returns are done by company check. When I questioned about this he tells me that they do not do returns. I start to figure this is on huge mess. We pick out what we want Jesse tells us that he will call in a couple days to set up delivery. a week and half later still no call. Call speak with one of the guys there, they have no clue what I am speaking about, Jesse is off and someone will call me back the next day Finally get the delivery set up, today they are suppose to be here between 12-4. Just felt like something was not right. So I called to see what was going on and no one had no thought about the delivery. Jesse never scheduled it. Figure that, so they have to call Jesse to find out what is going on. Now delivery is between 3-6 and I have to pay another $50 for delivery to get new stuff and for them to take what I have. the company is the worse that I have ever dealt with, Jesse just agrees with you and never does what he says. I would watch out for this place. Cheap furniture but an expensive price.. That same day delivery does nto apply with the company…
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of American Freight you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.