Thank you for your prompt response in regards to the incident we had, but if i may refer you to the words you used 'We will respond to you shortly once our investigations are complete.' how long will that takes becuase we would like to come to Montecasion again but if we dont know what we did wrong if there was anything we did wrong, because we just like laughing and enjoying ourselves and again we dont drink alcohol beverages, like we were told that we were drunk...!