I have a huge party to attend to about 2 weeks from now and was desperately looking for a nice dress. After constantly searching for a dress that will satisfy me i finally came upon a a nice dress at charliesbridal.com and placed an order. The wait for the dress was long but i patiently waited for it and today it finally came. I opened the packaging and was shocked to see a dress of absolutely poor quality. Loose threads everywhere, details on the lace were coming undone and one strap was longer than the other. I asked a professional tailor to look at it and he honestly said it was a used dress. Obviously displeased, I went to their site and asked for a refund. First off, i would like the say the customer service of the employees were horrible. I connected to live chat and was talking to them but they disconnected and cut me off about 4 times. Finally i got hold of a representative that will actually listen and to my disbelief she said that the dress was in perfect condition even AFTER i emailed them the pictures of the worn out dress. I kept trying but they still refused to give me a refund simply stating that "This is standard tailoring, we cannot refund a custom made dress". Sure, that makes sense but since when does selling worn-out, seemingly second hand items become a STANDARD of merchandise production? I did not post this to seek sympathy, i posted this to warn other customers of this *** company. Do not buy from them and do not believe "Willing to take back damaged items", because i have witnessed first-hand how much truth that phrase contains.