Ridiculous!!! This company is such a scam!!! Actually sent me a bill for the technician they sent out!!! Here's how it goes. You call your claim in and they use trapping techniques to get you to say something that disqualifies you from relieving a claim... i.e. "was the scratch on the surface or beneath the surface?" After numerous questions like this they get to the end and say something like this- "thank you for your time, but because you stated X to question #34, you are denied a claim." After learning their system, I filed a different claim on a different problem with my furniture. This one I passed! However, after thetechnician came out and fixed it, they sent me a bill for the repair costs and stated I reported false information. Ashley furniture luckily is giving me a prorated refund of my warranty. Im still filing a report with the better business bureau...