26 Oct, 2018 → by ClaimboUser654265
Charged for a loading ramp that was never on the truck (355.00)

4

I rented a truck from Budget Rental truck on Oct 19, 2018 in Richmond VA. When I arrived home discovered that there was no loading ramp. I loaded the truck and proceeded to traveled to NC. I had three people helping me load the truck and noticed the ramp was missing as well. When I dropped off the truck at the location in Lexington NC the agent noticed that the ramp was missing when I picked up the truck. He asked me what happened to the ramp and I told him that it never had one. I called customer service when I returned to Richmond to tell them what had happened but kept getting the run around. Later during the week the agent at the Richmond location charged my credit card for 355.00 for the missing ramp which was never there. I will never use Budget Rental truck again.
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