Ordered 4 items received all but one and was charged for all 4. Called and went through their automated customer service. This answered most of my questions but still didn’t know when item would be shipped, why it wasn’t explained as back ordered on my receipt and why I was charged for it. Got through to a person but she wouldn’t answer the above questions because it was paid for with husbands credit card. Strange as the automated system gave me information about the order without having to talk to hubby. Guess he will have to call. He will not be a happy camper.