I hired to have a commercial window replaced on 6/30/21. The app specifically stated that I would not be charged until after the service was performed. At 6:44 am on the day of the repair, they texted me links stating that my "Pro" was on the way for an 8:30 am appointment, but the map showed only my location and nothing from the Pro. I waited for three hours after the scheduled appointment time and the entire service appointment disappeared from the app. No one ever showed up and the repair was not completed. Today, 7/2/21, a $686.25 charge appears on my card from Angie's List. My window is still broken and I had to schedule a local window company, after the holiday, to come repair the glass. I do not appreciate the fraudulent charge showing up on Friday evening before a holiday weekend or having to wait an extra week for the repair.