We had the same problem also, except they charged us a 30% restocking fee for an item that was never shipped. Our order was supposed to arrive "3-10 weeks" after ordering. We placed our order on Mar. 10, charged on April 15ish. May 19th was the 10 week deadline and still no word. We sent an email asking to cancel our order and we were charged a bogus 30% restocking fee...now it would make sense to charge that if the item was shipped but I doubt it even left the manufacturers warehouse. there were no tracking numbers or email saying it was shipped. And the owner, http://angelbabybedding.com/meet-the-owner-angelbabybedding.html, sent and email after we disputed the 30% (direct quote) "If you would prefer a 50% restock fee and store credit, we can alter the leniency on the account." Oh, and in the email she basically threatened to sue for defamation or libel if negative information was posted. "Customer publicly insults, degrades, lies or releases any information regarding an order (even if it is their order) on public forums, websites, discussion boards (or any other type of Internet site or public place). If a customer uses our business name in any way other than personal email's or referrals. Or in any way trying to negatively impact our gross sales verbally or printed online or off by stating not to do business with our company and/or "warning" others because of an issue you may have had with shipping, prices, policy, customer service, or any services provided to you that you agreed to when purchasing with angelbabybedding.com. Under defamation and/or libel." Final word...Do not order from angelbabybedding.com