On 08/01/11 my wife called about a printer artisan 835 that we had for 2 weeks faulty and not working. Epson advised that they need to send a replacement, which I agreed to receive. They requested at the time to provide with a credit card with a promise to charge it only if I will not return the faulty item. Per Toni customer relations the case back then was [protected] And the order number for the replacement was [protected]. Two days later I got a call from Epson shipping dept telling me that the credit card is wrong and they said that my wife name is wrong on the account. I made sure they have my amex card number and I requested SINGTURE ON THE PKG. A month later I didn’t received the replacement when I called they told me that its on the way. Today 11/22/2011 I received on my Amax charge card that I have for 3 months a charge for 293.00 When I called back they told me that the faulty unit never returned. And that for they charged me. I told them that I never received it. When checking the tracking there is no signature required. I called customer relations which instead to help on that case she was speaking about my profile from a year a go trying to change the story and claimed that the charge is for the work force 600 from a year ago. Meaning they charged me something a year old on a credit card I have for 3 months. After making sure they understand the mix on the cases (I called for my wife case and they open my case) she told me to contact my credit card company. My wife never received any printer and the tracking number they provided showing left on the front door on address that not belong to me. Even do they have some issues with me about something happened a year ago as they claimed I authorized to use the amex as a back up just for that incident and nothing else Customer relation are very rude and making assumptions about customers right away, on of the rep by the name Lisa even said oh my god you a pain at one point.