I followed instructions and called Caesars and got someone to listen but could not help. He gave me another number to call 1 60*-343-****. Phone rings and no one answers then hangs up. I still cant have this problem corrected by anyone. I remain pissed off. I will take this issue to new station 3 on your side soon. I cant get any answers from anyone. I know that COVID 19 hasnt helped matters. But this is not a current problem, it has excited for years. I just was made aware of it at Harrahs A- Chin casino and they had be call the credit card company. No help there either. User's recommendation: Poor customer service!