In Sept of 2020, I received a free line, I was told it was free from the Front Royal VA store. This was after dealing with other problems on my account. That took weeks to take care of. I have called many times and I have visited the store many times to try and get the problem resolved. The store has called for me and spent hours trying to get you to understand this was a free line. nothing but run around and promises that it has been taken care of, when in fact it was not. I have wasted hours away from work and been charge for things that are not mine. I believe they call this bait and switch. That is against the law. I had them take that free line off my account on Tuesday the 26th. free line! This evening I received a text that my service has been temporarily restricted till a pay a bill that's not mine on a free line! I don't have time to sit on the phone and go round and round with some anymore. It never ever get anywhere. I pay my bills every month on time. I have been with Sprint for 8 years. In my Business, I have to have a cell. I feel if this is not taken care of in the next today, I will find another carrier. Trish Bartholomew