I wanted to order some counter stools from Houzz. They said there would be a delay as they had to contact the vendor and create a post for me to purchase the items. At the time of my initial contact they quoted me a price. I then waited a few days so they could create the order. A couple of days later the woman from Houzz called and I gave her my credit card info and it was only when I asked her to verify the total, that she admitted the price had increased by $119 x 2 for a total of $238 more . So, when was she going to tell me this??? I was shocked and questioned why the increase. She blamed the vendor and when I asked if I could at least apply the Groupon code of $100 for new Houzz customers, she said she didn't think it would be a valid code. I told her that, according to the Groupon site, 39 people had successfully used it that day. So, she reluctantly said she'd try. Mind you I had added additional items to my cart so I was spending well over $1, 000. She then reported that the code had expired in Nov. 2018. Not true, if you believe Groupon (which I use a lot and have no reason to doubt). The best she could do was to use a $50 code. I didn't believe her . So, I asked to speak w/ a supervisor but she said she would. She returned to the call to report that the supervisor (whom I never got to speak with...a bad sign when the supervisor won't speak with a customer) said there was nothing that could be done. So I told the sales rep.not to put the order through and I would take my business elsewhere. All I can say is that if a company does this sort of thing, even before a sale, I shudder to think what their after sales support is like. Oh, I think I know... there would be none. Needless to say, I will not be purchasing a single thing from them...ever.