10 May, 2019 → by ClaimboUser831885
Changed order and delivered poor product

1

I order a 50 roses basket for Mother´s Day... after a few hours of receiving my payment they call me to say they don´t have roses any more, but would like to offer 50 tulips instead. I double checked with them and they confirm that they would deliver 50 tulips in a basket, I wanted to make sure. What they really sent was a 10 tulip basket that looked poor and sad. I call them to find a solution and they refuse to help. They keep saying I agreed on 10 tulips which I never did, and they refuse as well to offer any kind of solution. On top of that they were rude and wouldn´t listen to what I was trying to explain. What I wanted was my mom to receive a huge beautiful flower arrangement in her day, since I was not able to travel and visit her. Instead she got a small, sad and bad taste arrangement. So please, do not ever buy anything from this company. They will lie and not hold accountable for their mistakes.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Premium Florist you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.