25 Jan, 2021 → by ClaimboUser273961
Changed flight without notice
1
I bought my flight for December 26th, 2020, from Newark NJ USA to Lima Peru. With a connection stop, in Mexico with the airline LATAM. Meaning from Newark to Mexico and then from Mexico to Peru. I arrived in Mexico at 1:20 pm, with untied airlines from this stop I was supposed to get on the connection flight of LATAM airlines at 4:30 pm to Lima. At the moment that I arrive at the counter to check-in, this is when the assistant had told me that the flight had already left. At this moment I had asked how it was possible when the flight was supposed to depart at 4:30 pm and it was still 1:20 pm. With this, the assistant had replied that I had to wait another day to take a flight to Peru. After arguing and trying to get a flight in which I had a right since I paid for the ticket protection. They finally gave me a connection flight to Brazil and then to Peru. Which I had arrived the next day on the 27th. With this issue in which made me waste my money and time, I am filling in this complaint. As well I would like to mention that all the attendants and assistants from the airline LATAM were disrespectful, rude, and non-helpful in the situation. In this, I will also attach the original flight time and the schedule that was supposed to occur but did not. It was the worst flight and airline I have ever experienced. Lastly I want to say the worst part was being in a place with no one to help, being exposed to the danger of COVID and being stuck in a place with no sercuity or family. SO with this I want to make clear this airline is the worst and I would never recommend it to anyone.