Been trying for close to a month to get a flight change with no success at all! Everytime I talk with someone, they assure me that within 72hours I will be contacted and even had the nerve of them trying to state they had called me and I didn't pick up - a completely lie since I have my phone 24/7. This week, they recognized the time I have been waiting was not acceptable and was given until today to get it resolved and YET AGAIN, once I called, they said that I have to wait 1 week more and it has been labelled as urgent (I heard that plenty of times already) This is completely unprofessional and have a lot of processes on hold due to this incompetence from their services.