12 Oct, 2015 → by ClaimboUser956746
CHAIR KING – Chair Review from Prosper, Texas

2

Whatever you do, do not buy from this company. They do not stand up to their warranty and feed you full of lies to try and weasel their way out of what they promise. We purchased from this company almost a year ago. A chair broke(that is understandable things happen). I bring the chair in and the sales associate says he would have me a new chair from their distribution center in a week and he would call me when it came in. 3 weeks pass and I heard nothing so I check-in. Basically I get the round about, " I am sorry we will get it taken care of". Two weeks later I hear from them and they tell me they will have the pet to fix the chair by the end of the day and if not by then, it would be here the following day. Three weeks later... they call me and tell me the part will be in Arlington Wednesday and here in plano Thursday... 8 total weeks have gone by and still no solution. I have caught Wes (plano store manager) in multiple lies and he constantly has an excuse. I coNsider myself very understanding and very patient, but this is unbelievable. Not a happy customer and I will never purchase another unit from these people.
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