I made the biggest mistake of sending my phone to be fixed after reading all the reviews online. After reading the instruction on their website, I mailed my phone to the company for repairs. Instead I received a part in the mail and my phone was still with the company. After 10 days I called customer service they told me the phone is ready but the next rep told me the phone is still in been worked on. When I expressed how unhappy I was with their service, the rep became very rude and loud with me. I expressed I will write a review about my experience but they didn't seem to care. ***Please stay away and use someone else for your phone repairs***