I got a cellular plan with rogers in march 2017. I have had issues from day 1. I didn't get my phones on time, their chat representatives were not helpful & could provide little to no information about the hold up. I was checking out upgrading options and a week later a new phone arrived at my door... The exact one I was looking at on their website. I never checked out, and agreed to purchase the phone. When I went online to tell them of this error, they told me I did request the upgrade and I couldn't return it. I was given free spotify service for 6 months of my contact, which I cancelled before the time was up. For the last 3 months I have been charged 2-4 times for this service on one bill. Why would I need 4 spotify family accounts!? I use apple music and am very happy with it. Spotify was fun while it was free. I also went online to cancel this service, and 3 times I was told it was cancelled and they credited my account. Tonight I am again on their site talking with someone to cancel my account with spotify. I am not pleased with this service, and it has taken over an hour to be told its a 3rd party issue, and they will "open a case" for me. I also upgraded my phones recently to take advantage of some freebies. I purposely upgraded my phone to the pixel 2, so I could get the google home mini. I have yet to receive this or any information on it. My husband also upgraded his phone, on purpose, to the samsung s8, so he could get the google home. Again, we have yet to receive any information about getting the item. I am beyond frustrated with rogers and would cancel, but they charge you waay to much to leave them. I feel like I am trapped with a [censor] cell phone carrier.