I'm being held liable for cell phone that I was not notified, by CSR, nor written notification to be returned. It was not until I notified Assurance of the problem, that a letter was sent informing to return the phone. Still the letter did not hv instructions, no return labels, NOTHING! on how, who, or where to return phone. I even have sent an email requesting information on how to return the phone. Only response I received was asking for my address. I returned email with my address (noting that my address is already on file). This have been 30+ days and I still HAVE NOT RECEIVED ANY INFO TO HOW RETURN PHONE. I'm asking that this matter be given to senior management or a complaint team. It's been since 4/2019. Josie Edwards or [protected]@ymail.com 219 West Harden St. #132 Graham NC 27253