I am an unlimited talk/text customer with auto refill on my account. Every month I am forced to call customer service because my account has problems. Customer service is unable to address the Multimedia text messaging so I am unable to send or receive text images, a service I am paying for. I purchased my device a Samsung Galaxy J Orbit directly from Tracfone. There is no excuse for the hours I have been forced to spend on the phone with customer service every month. I would not recommend this company to anyone.