I am a Consumer Cellular customer who has been unable to make/receive calls or connect to voice mail since Thursday, November 24, 2017 - that's six days and counting, folks. I am unable to call the toll-free Consumer Cellular Support Hotline because Consumer Cellular is my only phone service provider, so, I sent request for help messages via the Consumer Cellular website message link on November 24, 2017, November 27, 2017, and November 30, 2017. My first two messages were never replied to by Consumer Cellular, but my third request for help message was replied to by Consumer Cellular. I was told that the reason for my service disruption was a cell phone tower used by Consumer Cellular to provide cell phone service in my call area went offline on November 24, 2017. Although my third request for help message was replied to by Consumer Cellular, the solution which included updates sent to my phone to help it reconnect to the cell phone towers (i.e. serial number update via smart SIM card in cell phone) did not resolve my problem - that's six days and counting, folks. I was advised to contact Consumer Cellular's U.S. based customer service hotline [protected]) if I continue to have problems with service, however, I do not have another phone service available to me to contact them. Consumer Cellular does not have a live chat session capability which could be used to discuss customer service issues and resolutions [which would be ideal for my situation]. I cannot recommend Consumer Cellular pre-paid cell phone service to my fellow seniors because of the following shortcomings: (1) I sent two request for help messages to Consumer Cellular to which I never received a response [although I receive ticket #s immediately]; (2) Consumer Cellular does not have a banner headline capability on their website home page which would be used to indicate an outage [or other issues]; and (3) Consumer Cellular does not provide a live chat session capability which could be used to discuss customer issues and resolutions [when the customer is unable to contact Consumer Cellular via phone].