I claimed for a stolen phone in 2020/02/03. Provided all the necessary documentation to finrite Telkom insurance. For a month got no feedback from them and I tried to contact them but instead after telling them my issue and giving them my ID number they would drop my calls or tell me to hold till the call drops itself. On 2020/03/12 they sent me an sms with account details to send the access fee of R849 Ref: TCO30613. Till today I have not recieved the device and the keep on telling me they do not have it in stock. The device is an iphone 6s grey in colour 32GB. I'm still paying for the contract at Telkom, my ID number is [protected] and my contact number is [protected] alternatively [protected]. Your assistance will be highly appreciated.