I have logged a claim and fortunately recieved an sms say claim was approved, I had to pay access and send proof of payment then phone to tell them that proof of payment has been emailed. I got an sms saying that they've received my excess fee and a consultant will call me but i'm still waiting, I received same message after a week still nothing happened. I tried calling but they don't pick up the call normatter how many times I call, they don't pick up, morning till end of day, there's just no answer and i'm using airtime. Decided to google another number, still not picking up, I am starting to get annoyed by this finrite is really not good to thier customers, in fact pathetic is the word.