16 Apr, 2021 → by ClaimboUser813789
cell phone disconnection for Acct# [protected]

2

#1 On April 13, 2021, I contacted the Gaines School location, Athens Ga to change phone carriers and was told to contact [protected]. They gave a pin #6158 and that didn't work. On April 14, 2021, I called back and this time they gave me #6533. Today, T-Mobile called me and I received #1207. I went to the T-Mobile store this afternoon, and Cricket told T-Mobile that my account was closed and they would not unlock my phone for 25 days and Cricket $10+$30.Now I don't have phone due to be disconnected and I need to pay $40 more dollars. My auto pay was due on 4-16-21 well in line to cancel the service.This is beyond poor customer service #2 I went to my Cricket store months ago to get help with my contact list. She loaded my list by the last name entry, example Lisa Hair was loaded under hair. Those 2 situations is why I changed carriers. Patricia Byrum
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