I ordered a laptop and it showed up without a hard drive. I sent pics of the laptop within 30mintues of receiving the laptop to my rep and he is no help all at. All I got from him was: Email: We cannot return the laptop. It shipped with a hard drive and the BTO burn process could not happen without a drive. Email: Toshiba informed me that they shipped the laptop with a hard drive in it. He is not even personable! So basically, I spent $2,276.19 on a laptop with no hard drive. So today we tried to order a replacement hard drive and PAY for it and was told we can't!!!! CDW's customer service is so ridiculous!!!!