A bunch of lazy, clueless, money-grubbing *** who care less about customer service or supporting the products they sell. The New Hartford branch is the worse. For example: $1700 Ariens snowblower purchased there has broken down numerous times. They gave me the wrong parts (I can't afford the $75 fee they charge for a call) and when I complained they said. "Take it up with Ariens." Service Manager couldn't even tell me what engine the snowblower had, the ***! If within their area avoid them. I've foolishly purchased $4000 of equipment and have regretted every second.