First I received the items one week after the estimated arrival date. The order was a partial order without paper work. I needed this paperwork to send to the company to get a rebate of 10% and reimbursement for my shipping. I tried to call but their automated system is messed up! It would not take voice prompts or typed in responses... So after waiting on the phone for a while, I was told 3 of the items I did not receive were discontinued and 4 items would not be shipped until january. I placed the order in early/mid november.