I too have experienced the same situation these other folks are talking about. So, I also want to express my horror at how Ellen Brown treats customers at Catalina Coffee Company so others are aware. Ask anyone!!! She treats customers with disrespect. What a *** way to run a business. There are too many places to go. Why take a chance to *** off any customer when you don't know when they are going to come back if ever? Now they won't! Catalina Coffee Company was lucky enough to get me there, but not anymore.I will be at Koffee Kartel down the road. I love that place nobody bothers you there and the couches are more comfortable. AND THE COFFEE IS BETTER!!!! Sincerely, Pissed off and headed to Koffee Kartel PS. *** off yourself Ellen! Leave Nice People Alone. Shame on YOU!