I took a 14k gold bracelet in to sale ...and the woman said that it wasn't real right from the start...she said it didn't look like gold...i asked if she could test it ....she did....she did a regular acid test with 14 k gold acid and it passed with flying colors...the bracelet weighed 8.9 grams....she then asked if she could do a file test...thats where you use a file to make sure gold is gold....and not gold filled...most accurate to determine if gold or not she then used an 18 karat gold acid witch turned the filed area black....and she explained to me that the black color meant that the gold wasn't a full 14k that the black meant that it was only 10karat gold....and dud i want to sale it? When i refused to sale it ....she quikly turned into this weird/strange very upset person??? I said i might come back just to make her happy! So she then through the bracelet with the acid still on it ....into a ziplock baggie and threw it down under the security glass cubby or ? .....i have been collecting and buying and selling jewelery for 20 years....and this woman does not know what she is doing?? She was clearly trying to get over on me...witch is unfortunate because i will let it be known to every/anybody in every conversation that comes up.....i do believe she is an employee and not the OWNER.....SHE IS STRAIGHT UP .....BEWARE!