30 Jun, 2020 → by ClaimboUser734378
Cash refund refused
1
We booked return flights to Barcelona from UK for the weekend of the 11th June returning 14th June 2020. This was to attend a Cheer Competition which my daughter and her teams were competing in. Due to COVID the outgoing flight was cancelled and received a cash refund for this flight. However the return flight from Barcelona had not been cancelled and we were told by Vueling until it was cancelled they could not refund the money. We waited and waited but the flight did not get cancelled and so called Customer services again. They offered us a flight voucher but refused to refund in cash, despite the fact there was no way we could take this flight due to the outgoing flight being cancelled by them. Other families from our cheer teams received a full refund, but Vueling still refused to refund our money! Vouchers are no good for us since the competition is cancelled and we do not have any plans to travel, plus this was a group booking with other families so voucher is partly theres! Flight details: FY4WJF Booking Mrs Maria Camenzuli