I placed an order for a Go Pro 7 and accessories back in July on GoPro.com. After placing my order, I was subsequently sold the monthly subscription, which I also bought. Received an order confirmation for both the hardware and the subscription from GoPro. On the 29 July 2019, received an email from GoPro saying that GoPro had cancelled my order citing "issue". 29 Aug, I saw a charge on my credit card relating to the subscription service for GoPro and contacted customer service to query because I had no way of using the subscription if GoPro will not sell me the hardware (please note it was GoPro that cancelled my order) . The customer service agent informed me that I will be refunded. 30 August I received an email to tell me the refund cannot be processed as it had passed the date?? and I had to contact customer service in order to get the refund process. I reached out to a Customer Service Agent named "Gee" who was frustratingly rude and annoying. In so many words this agent "Gee" told me 1. GoPro does not care if I can use the subscription or not even when GoPro was responsible for not selling me the hardware. What other reason would anyone buy your service subscription? To use with a DJI hardware? 2. It was my own damn fault for not monitoring the subscription. I did not stop the purchase, Go Pro stopped my order but did not think it was appropriate to cancel the subscription. Charging for a service that a customer cannot use is akin to theft. 3. Gee told me Customer Service, Sale, Order support and Subscription are not related? Really? Not all part of the same company? so the fact that my Order was cancelled had nothing to do with subscription charging for a service I cannot use because your Order department stopped me from buying the equipment to use the service. Where do you get staff with this kind of logic? Is this is your company's practice? to take money for services you do not rendered? Do you tell your customers about this shoddy business practice of yours?