Return products via reply paid address thru Australia Post. Sent on the 6/9/2018. Emailed customer service 4 times no reply or email back. Called customer service number 10am Perth time no answer and cannot get thru, Stupid voice and hangs up. Mac makeup is so expensive and you would think that customer service would live up to the brand name but CUSTOMER SERVICE and YOUR Return emails and follow ups are really really the worst. Going back to purchasing FROM BOBBI BROWN COSMETICS. BET MY PRODUCTS ARE LOST $113 worth. So disappointed Loraine Erskine