1 Jan, 2018 → by ClaimboUser215879
Carpetright should be renamed carpet wrong
3
Following the saga of cancellations and not delivering as promised, a carpet fitter finally brought my carpet pieces, a full week after the promised date. With the cancellations, I couldn't trust whether or when their fitters will turn up so I've had to cancel my arrangements for Christmas. I explained to the shop manager that I can hardly have rolls of carpets all over the house with visitors over Christmas. In addition, my dining table and chairs (and other furniture) had been moved several times in anticipation of the deliveries that never happened. The worst part was that when the delivery finally happened, one third of my order had been cut to the wrong size so they don't fit! I had waited, and pleaded, and waited, only for Carpetright to get things wrong again and am ended up with useless pieces of carpets! So far, there has been no apology whatsoever. Carpetright should be renamed Carpetwrong. Beware, they can spoil your Christmas, as they have done mine. I telephoned their customer services – their website promised 72 hours response, and yes, you guess right – they don't keep their promise as I got cut off three times and still no reply from them.