Not only did the install the wrong carpet, destroy my new construction, leave tacks protruding, they also are fighting me on fixing it. The carpet was ordered with the salesman as 15 ft wide, the installed 12. They left the seam apart. Put a 3 x 5 patch in the corner. Literally cut every 391 square feet of baseboard with a razor blade where it needs to be replaced. This was new construction, no flooring to be removed, no furniture. I would not sign the approval and was told I would have to call customer service. I called 3 times and emailed. I called, texted and emailed Larry the salesman - still have not received 1 reply. When we finally disputed the credit card payment until the rug was corrected, I was informed I had now voided the warranty and they could do nothing for me.