31 Jan, 2019 → by ClaimboUser437374
Cargo Motors Klerksdorp – Service sucks

1

I have my Mercedes for 3 years now, I am forced to take it to Cargo motors in Klerksdorp as there is no place to service my car in Potchefstroom. I have now taken my car in for the 5th time to get the rear camera fixed as it is not working. The manager is well aware of this situation, I was promised that on the 5th time they will take it to Bedfordview for their technician to fix it and they will give me a car rental, when I got there , they told me that the manager said that he is not sending it to Bedfordview and he will get the technician from Bedfordview to explain to his workshop how to fix this. Why did he not do this in the first place? He also offered me a very small and unsafe cheap car which i would never drive, i bought a Mercedes for its safety features and comfort, why would they attempt to give me such a car. I am aware that he gives his other customers a white Mercedes to drive when he offers them a rental car when they need to leave their cars over. I suppose my camera never gets fixed as everytime it is taken in they get paid for it by Mercedes......??? Above this the first time I took my car for a service, my tyres were tampered with, no investigation was done, and I was told that i should have checked when I took my car out. The second time, they scratched my passenger door, the manager promised to look at their cameras and get back to me, he never did. While engaging me on this, I was treated like a second-grade citizen. I have also had to wait for long periods when I took my car in for the 3rd service in spite of being the 4th car in the queue in the morning at 7h00, I received my car last at 17h45. I have never had a pleasant experience at Cargo Motors in Klerksdorp. I actually will never buy a Mercedes again. Someone needs to look into what chaos goes on at Cargo Motors and do something about it, as I have reported on the follow-up service phone call, but nothing gets done about it. I have had enough and am very frustrated.
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