Hello, I am not sure, if I can lodge a complain now as this issue happened back in 2014 when I moved to UK. In fact, I sent my all stuff from Dubai to UK through Ruby cargo with an agreement that it will be delivery to my home address. But after around three months chasis its finally arrived and a company called Locker Freight called and asked me to pay 560£ to deliver to my home. I explained to them that this is a door to door delivery I agreed with Ruby cargo but they saying it wasnt agreed with them and I have to pay this amount and if not I will have to pay extra charges for keep the good with them. I still have all the bills, details etc but I am not sure if its too late to raise a complaint as I didnt have any clue what to do. Could you please let me know if we can still move forward ? If yes, I can send all the documents.