Hi, Refer to my visit to your outlet on 18 September 2019 and case number CS039770. 1/ The case originally was under #CS039550 on 27 July 2019. The case number changed without my knowledge. 2/ I have not heard from your Ogawa One Utama outlet since due date 6 Aug 2019. 3/ I was not able to call your CS centre or email ( [protected]@ogawaworld.net is invalid as my email on 18 September was returned) for many times. I wonder what kind of customer support Ogawa giving. How can I buy more item from Ogawa if there is lack of after sale service. 4/ Latest update on 18 September from Ogawa Utame - the item has been out from warehouse. But your outlet is not able to locate the item in the outlet. My item is officially LOST!!! 5/ I have lost 1.5 month of warranty period from due date 6 Aug 2019. If the item is not able to locate by 20 Sep 2019, please compensate me with a new item. Kind regards, Tang