I have had 2 Cases with them Case# [protected] and [protected]. I returned both vehicles on time. No one was at the counter when I returned the vehicle, only a sign for customers to return the vehicle and leave the keys in the car. Went to the counter where rentals are initiated, no representatives available for assistance. I call the customer service line to advise that vehicle has been returned on time and reps that I spoke to assured that they will close my account as vehicle has been returned on time. I have not received an E-receipt, 2-3 days later. So, I call Payless Cust. Service and spoke to a Rep. Both vehicles have been left open as I had not returned the vehicle. Why? Cases have been filed. This is so unprofessional, as I have time of when I called right after I returned the cars and whom I spoke to. This should not be happening. Twice!!