Dear sir or Madame I am disappointed with the service of one of your members. An email is attacked for your perusal. I am 68 year's of age booked a car with your members Messrs Rental cars.com/Bidvest for use whilst in Durban to visit many of the doctors appointments schedule for the duration of the booking. The booking was made and paid in advance with a Bidvest debit card before my arrival. When I got to fetch the car only to learn the I cannot collect the car without a credit card. It was my first time and could not understand, why this is necessary when they already took my money. At my age, being a state pensioner, no one in this country or the world will grant me credit facilities. Rentalcars.com cancelled my booking on the day of collection in the absence of a credit card and penalized me in amount of more than R400. This equates to more than 25% of my pension. I believe that the penalty was pretty harsh and if you could intervene and allow me full refund on the amount paid. My debit card with Bidvest is free of all bank charges designed for seniors. Don't punish me for my ignorance about car hire, educate me from making this mistake in future. It took many months to save to make this trip possible from Johannesburg. Return my money in full please, I beg of you. Pradheep Singh