Please find our letter of complaint with NuCarRental Fast Track - overcharging my credit card by $60 /// they agreed to provide me a credit of $23 (please refer to my letter of complaint to David, Manager of NU CarRentals. Look forward to your reply. Thank you. Michael Ford email: [protected]@msn.com June 14, 2019 ATTN: David - Manager of NUCarRentals & Fast Track R/A# [protected] - car rental contract from May 19-26, 2019 FAST TRACK RENT A CAR 5400 WEST CENTURY BLVD LOS ANGELES CA 90045 310.665.9025 Dear David, Please find attached the inspection I done with Michael at the time of renting the vehicle on May 19th showing tank is at 3/8 full, it was slightly just over a quarter tank. Michael told me to return same amount of gas, As per the attachment, please see the Costco receipt, showing we filled the tank for $30. As you know, we booked a full size car. There were full size car in the lots, and you stressed you were unable to rent the full size car. As you recall we waited for over an over one hour for our car at the time of rental. On May 26, 2019 upon returning the car, you inspected the car, and everything was ok, and you stressed you would provide us a credit for $23 (which is a one day credit, which I did not receive). I returned the car at approx. 3/4 tank, which was more than 3/8 tank. You inspected the car and everything was in good condition. I have photos of the vehicle at the time of rental, as well as the fuel gauge showing 3/4 tank full. I also stressed to you, I returned the car with more fuel then what we picked up. Please find below a new charge showing on my American Express for $60 (which I will be disputing - since I do not owe Fast Track $60). Your office agreed to credit me $23 (which I have not received). I will be filing a formal dispute with Hotwire and NuCar (I have never encountered so much problem in renting a car as I have experienced on this rental). I expect a credit of $23 applied as soon as possible as agreed. Look forward to receiving a prompt reply and resolving this issue. Regards, Michael Ford American Express charge of $60 (on Jun 11th 2019) JUN11 FAST TRACK RENT A CAR 0891 - LOS ANGELES, CA Michael Ford $60.00 FAST TRACK RENT A CAR 5400 WEST CENTURY BLVD LOS ANGELES CA 90045 UNITED STATES 310.665.9025 Additional Information: R/A# [protected] [protected] Reference: [protected]