Europcar CAR DAMAGE SCAM - Avoid headaches, rent with a reputable company!!! Unfortunately I was not aware of Europcar's wrong doing when it comes down to making car damages up, which is public knowledge and they even faced investigations on such Scam. One of Europcar's manager have admitted that they got bonuses for it, as published by The Telegraph, he said ""The best teams find new damage on one in five returned vehicles. Agents earn £4 per vehicle for spotting damage and can make up to £1, 000 per month in peak season. That's on top of their salary. Yet some scratches I can barely see"." We rented a car from Europcar in Hull, UK in early July 2019 and, after we returned the car, we got a GBP 500 bill for supposed damages that had nothing to do with us!!! When the car was delivered to us I flagged to Europcar's agent that there were scratches on both sides of the rear bumper as well a mark on the front one. She said that it was fine and that she had already added a note on the delivery document saying "scratches on bumper" and that would cover everything. Unfortunately we trusted her and did not take any pictures of the car. I hired the pick service for returning the car and, due to the Europcar agents being 1, 5 hour late (!!!) I was unable to be there to deliver the car myself and someone else had to do it for me. The agents then note down "Damages" to the car, which later originated the bill. I have been chasing them constantly to get a refund as I am not paying for something we had nothing to do with but all I get is automated messages and not real explanation. The fee has already been charged to my credit card and I am initiating legal proceedings against them. I am also seeking help from the British Vehicle Rental and Leasing Association. Such in incredible headache and has certainly spoiled any good feeling left by the nice family trip we wanted to have! DO NOT USE EUROPCAR….avoid headaches, rent with a reputable company and always, always take as many pictures as you can before and after. See full articles on: - The Telegraph - https://www.telegraph.co.uk/travel/advice/car-hire-scams-europcar-employee-reveals-all/ - The Guardian - https://www.theguardian.com/money/2018/may/24/europcar-hire-car-damage-no-evidence - BBC - https://www.bbc.co.uk/news/business-40630238?fbclid=IwAR21zxENWSbGtuYvg9HCSVGCzhqbanCHWdJ-SEJXhoTx-GTdgliESUAMLiQ