1 Jan, 2018 → by ClaimboUser72148
car rental – customer service desk closed, left helpless
1
Carrentals. com allowed my to schedule a vehicle rental via advantage to be picked up at 11pm, the time at which my pregnant wife's and my flight was scheduled to land at msp. Upon arriving at the customer service desk there was a sign that read advantage is closed at 11pm. No one was available to help us. Numerous attempts to phone advantage rent a car and carrental. com yielded nothing but automated messages directing us to websites. Furthermore, my wife was feeling horrible w / pregnancy illness. We were left helpless. Even after emailing carrental. com we received a generic response lending no aid, telling us they would look into it... And refused to refund my payment. We will never use either company again and plan to spread the word so that loved ones never have to go through the same frustrating situation. Jonathan mccabe - reservation ladp089d57ad