I have booked via your company easycar.com (ref-GB [protected]) flighing from cyprus to Luton on the 27th July As A result On the day 27th July I have arrived to your costumers service of the EuropCar as identified but because my flight had a delay Around 2 hours my booked car which I have paid in Full for 17 days was not available and as a result As Stated by the Europcar my only option was to perch chase a new car that cost me 400 Sterling pounds ( the only car that was available that day)and the cheapest!!! Its unacceptable to rent a car pay to the fullest and not be available for you and any time. I Paid it for 17 days!!! Please refund me the full amount of 503 Pounds for a car that your company did not delivered.. The refund should be payable to my card directly Look forward to hear from you Yours sincerely Elena Maxouti [protected]@cytanet.com.cy [protected]